Osmio Zero Empty Filters for Sanitisation or Descaling - All Questions
I cleaned and sanitised my system at the beginning of June following your video and put in new filters at the same time. The maintenance light has come on 3 weeks later. What does this mean and what do I have to do.
Question by: Jenna on 21 Jun 2022, 17:13
If you haven't already done so when you changed the filters then you will need to do a system reset, see section 5.2.3 in the manual. If you did already do a full system reset after your most recent filter change please get in touch for further advice.
Answer by: Sharon Little (Admin) on 21 Jun 2022, 17:30
Filter life should be reset after every filter change. Please follow manual (download from section ''files'') 5.2.3 for instructions.
Answer by: Irina Orlenko (Admin) on 24 Jun 2022, 17:33
Hi,can I leqve my old filters in when sanatising machine instead of blank filters? And then just replace for new filters afterwards?Thanks
Question by: Jonathan Costello on 17 Oct 2022, 18:13
No you can't leave your old filters in as this will inhibit the flow of the sanitisation or descaling fluid throughout the system. You do need to use a set of blank filters to sanitise or descale the osmio zero.
Answer by: Sharon Little (Admin) on 18 Oct 2022, 09:21
I sanitised the machine and put new filters and the water still smell and taste of limescale. What do you advice ?
Question by: Nabil on 8 Feb 2023, 19:03
If you are in a hard water area then we recommend regularly descaling the Osmio Zero using a descaling solution with the empty filters from the sanitisation kit. We also offer a descaling service if the system has been in use in a hard water area and has not been regularly descaled - https://www.osmiowater.co.uk/refurbishment-for-osmio-zero.html if you need any further assistance please contact us by email - info@osmiowater.co.uk
Answer by: Sharon Little (Admin) on 9 Feb 2023, 10:24
I am about to do sanitise my osmio zero and was looking at your manual for how to do it. You also recommend to descale the system every 3-4 months. Do you sell the solution? I cannot seem to find it on your website. If you don't sell it, where can I buy the solution from? Many thanks.
Question by: Renee on 15 Dec 2023, 17:34
We don't sell it, but for descaling you can use Citric Acid available at most supermarkets, hardware, cleaning product shops
Answer by: Mark Kent (Admin) on 17 Dec 2023, 13:50