CALL 0800 002 9533 or order online before 3.30pm (Mon-Fri) for FREE mainland UK next working day delivery. Weekend, EU & Worldwide delivery available.

×

0800 002 9533CONTACT US

0item(s)

You have no items in your shopping cart.

Privacy Policy

Privacy Statement

Osmio Solutions Ltd is committed to protecting your privacy. This Statement of Privacy applies to Osmio Solutions Ltd’s Web site and governs data collection and usage at all Osmio Solutions Ltd sites and services; it does not apply to other online or offline sites, products or services. Osmio Solutions Ltd is a general audience web site. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

PCI Compliance

Every year we undertake PCI compliance assessments to ensure the safety of the payment processing and personal data our customers use to make purchases on our website. A copy of our most recent certificate of compliance is below:
 
Ecommerce:
Download PCI Compliance Certificate ECOM
 
Telephone Ordering:
Download PCI Compliance Certificate ECOM

Collection of your Personal Information

As an E-commerce Web site, Osmio Solutions Ltd collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Osmio Solutions Ltd is used solely for the purpose of billing and shipping your online purchases. Osmio Solutions Ltd does not collect any information about your computer hardware and software.

Osmio Solutions Ltd encourages you to review the privacy statements of Web sites you choose to link to from Osmio Solutions Ltd so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Osmio Solutions Ltd Web site.

Use of Cookies

This site uses some unobtrusive cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used, these include Google Analytics and Adwords.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

 

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@osmiowater.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Osmio Water Company No. 06988582 VAT No: 161586204.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the Google Advertising Privacy Notice for more information about tracking cookies for Google Adwords & Google Analytics.

Google Adwords Conversion Tracking

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

Use of your Personal Information

Osmio Solutions Ltd and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Osmio Solutions Ltd may also use personal information to inform you of other products or services available from them or their affiliates. Osmio Solutions Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Osmio Solutions Ltd does not sell, rent or lease its customer lists to third parties. Osmio Solutions Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Osmio Solutions Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations.

Osmio Solutions Ltd may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Osmio Solutions Ltd or the site; (b) protect and defend the rights or property of Osmio Solutions Ltd, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Osmio Solutions Ltd or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Osmio Solutions Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Osmio Solutions Ltd abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Control your Personal Information

Osmio Solutions Ltd offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by contacting us. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Osmio Solutions Ltd by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Osmio Solutions Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, this is hosted and carried by our merchant bank account services and has the appropriate security standards.

Changes to this Statement

Osmio Solutions Ltd may update this Statement of Privacy to reflect company and customer feedback as and when necessary. If there are material changes to this Statement or in how Osmio Solutions Ltd will use your personal information, Osmio Solutions Ltd will prominently post such changes prior to implementing the change. Osmio Solutions Ltd encourages you to periodically review this Statement to be informed of how Osmio Solutions Ltd is protecting your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.