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Cancellations & Returns

OUR 90 DAY MONEY GUARANTEE

At Osmio we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. Under our 90 Day Money Back Guarantee any product purchased from us may be returned for a full refund as long as it is unused and in its original packaging with all the components, parts and any promotional items received.

Free returns for any product ordered over £50.

If you would like to arrange a return using our 90-Day Money Back Guarantee, please contact us by e-mail info@osmiowater.co.uk. Once you have told us you want to return a product we will e-mail you a free return label (if your order value is over £50) which you would need to print and stick on the box and drop it off at a local Post Office. Upon receipt of a returned item we will check the item, cancel an order and refund the money onto the original payment method. If when inspected, goods are found to have been used, damaged or incomplete we reserve the right to refuse a refund or provide a partial refund.

Please allow up to 14 days for postage and processing time. It may take 5-7 days for funds to appear in your account once we have issued a refund (depending on your bank).

There are some things we can't do returns for, such as goods made to measure, goods cut or mixed to your requirements, orders over £1000 unless of course they are faulty.

Please contact us before returning any item to us. Returns must be authorised.
NB- free returns only apply to customers in mainland UK.

DAMAGED PRODUCTS

If you unpack your product and it is damaged, please contact us immediately. We will refund or replace any product that is agreed to be damaged by a courier. All damages must be reported to Osmio via e-mail info@osmiowater.co.uk or WhatsApp +447852323666 within 48 hours of receiving the delivery.

FAULTY PRODUCTS

First, we recommend checking with our post sales technical support team on 0800 002 9533 to see if we can solve your issue and save your trouble of returning your item. In the majority of cases we ca

If you have had your item less than 30 days:
We will happily return or exchange your item. If the item is faulty you will have the choice of a repair, replacement or refund. Please contact us via e-mail info@osmiowater.co.uk or telephone 08000 002 9533 (free from mobiles).

If you have had your item more than 30 days but within products warranty period (normally minimum 12 month):
Our aim is to get the issue solved as soon as possible. The quickest way is to check if a manufacturer offers a helpline, repair or warranty service. Please check warranty details supplied with your product.
Otherwise please contact our technical support team via the email info@osmiowater.co.uk or over the phone 08000 002 9533. We'll assess what's wrong and depending on circumstances we may offer a repair or where this is not possible we may replace the item with the same or equivalent model.
In all cases we reserve a right to inspect the product and verify the fault.

INCOMPLETE ORDERS

In the unlikely event that parts are missing from your delivery or the order is incomplete from that described, we reserve the right to supply replacements of those parts or items. Missing parts or items must be reported to us within 14 days of delivery.