CALL 0800 002 9533 or order online before 3.30pm (Mon-Fri) for FREE mainland UK next working day delivery. Weekend, EU & Worldwide delivery available.

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Delivery Policy

Key Points

- We dispatch goods on Monday through to Friday except for Public and Bank holidays. No goods are dispatched on weekends.

- We offer free next working day delivery to mainland UK (surcharges apply to parts of Scotland, N&S Ireland and all UK Irelands, EU and the rest of the world).

- Order placed before 3.30pm Mon-Fri are usually dispatched the same day unless we contact you.

- We use DPD Local, Parcelforce and TNT who usually provide a one hour delivery prediction by text to a mobile and/or email.

- Please ensure you have received your item and checked for any damage before you book an installation.

 

Free Next Working Day - UK Mainland only £0.00 (orders must be placed before 3.30pm GMT for next working day delivery)

For the UK mainland only we offer a free next working day delivery. Orders must be placed before 1pm in order to allow enough time for picking and packing. Orders placed after 1pm GMT or at weekends will be processed the next working day.

Surcharge Options

The following delivery methods are available to customers in mainland UK only. 

Delivery Option

Delivery Cost

ex VAT @ 20%

Saturday By 12 Delivery£48
Sunday By 12 Delivery£48
Saturday Delivery£25
Sunday Delivery£28
By 10 Next Working Day£22
By 12 Next Working Day£12

Please note the above options are for UK mainland only which excludes Scottish Islands, Scottish Highlands, Northerns Ireland, Republic of Ireland and all UK Islands.

Highlands and Islands of Scotland

There are surcharges which are charged based on total order weight and for a 2-3 day+ delivery. This applies to the following postcodes:

HS1-HS9, IV15-IV56, KA27-KA28, KW1-KW16, PA20-PA49, PA60-PA78, PH17-PH50, ZE1-ZE3

0 -15kg = £12.50 + VAT
15 - 25kg = £16.00 + VAT
25 - 100 = £35.00 + VAT

Interlink Predict and Follow My Parcel

Interlink Express is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so you don't have to wait in all day.

What's more, their revolutionary Follow My Parcel service enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot. They even tell you the name of your Interlink Express driver, as well as the position you occupy in their delivery queue.

As well as keeping you informed at every stage of the journey, we believe in maximising choice and convenience. That's why we provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing you to take delivery of their goods in a way that suits. If you wish to reschedule, you can:

- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local Interlink Express depot
- Upgrade delivery to before 12

 

Standard Worldwide Delivery (2-14 days)

We offer a standard delivery to all other areas worldwide excluding UK mainland. This averages 2-3 days and a maximum of 14 days. Surcharges (calculated on the weight and dimensions of your order) will apply to the Scottish Highlands, Northern Ireland, Republic of Ireland, all UK & Scottish Islands, Europe and the rest of the world - see rates below. Your order will be picked and packed either the same or the next day depending on the time of day, subject to stock availability and security checks.

Please note VAT of 20% is applicable to the delivery cost for individuals purchasing from within the European Union.

 

Country

0-5 kg5-15 kgOver 15 kg
Albania  £                 41.67 £                 78.33 £               114.17
Andorra  £                 29.17 £                 54.17 £                 79.17
Angola  £                 50.00 £                 95.00 £               137.50
Antigua and Barbuda  £                 70.00 £               133.33 £               191.67
Argentina  £                 54.17 £               104.17 £               150.00
Armenia  £                 50.00 £                 95.00 £               137.50
Australia  £                 41.67 £                 78.33 £               114.17
Austria  £                 20.00 £                 40.00 £                 60.00
Azerbaijan  £                 50.00 £                 95.00 £               137.50
Bahamas  £                 70.00 £               133.33 £               191.67
Bahrain  £                 50.00 £                 95.00 £               137.50
Bangladesh  £                 41.67 £                 78.33 £               114.17
Barbados  £                 70.00 £               133.33 £               191.67
Belarus  £                 20.00 £                 40.00 £                 60.00
Belgium  £                 20.00 £                 40.00 £                 60.00
Belize  £                 70.00 £               133.33 £               191.67
Benin  £                 50.00 £                 95.00 £               137.50
Bhutan  £                 50.00 £                 95.00 £               137.50
Bolivia  £                 54.17 £               104.17 £               150.00
Brazil  £                 54.17 £               104.17 £               150.00
Bulgaria  £                 20.00 £                 40.00 £                 60.00
Burkina Faso  £                 50.00 £                 95.00 £               137.50
Burundi  £                 50.00 £                 95.00 £               137.50
Cambodia  £                 50.00 £                 95.00 £               137.50
Cameroon  £                 50.00 £                 95.00 £               137.50
Canada  £                 29.17 £                 54.17 £                 79.17
Cape Verde  £                 50.00 £                 95.00 £               137.50
Central African Republic  £                 50.00 £                 95.00 £               137.50
Chad  £                 50.00 £                 95.00 £               137.50
Chile  £                 54.17 £               104.17 £               150.00
China  £                 29.17 £                 54.17 £                 79.17
Colombia  £                 54.17 £               104.17 £               150.00
Comoros  £                 50.00 £                 95.00 £               137.50
Congo - Brazzaville  £                 50.00 £                 95.00 £               137.50
Congo - Kinshasa  £                 50.00 £                 95.00 £               137.50
Cook Islands  £                 54.17 £               104.17 £               150.00
Costa Rica  £                 70.00 £               133.33 £               191.67
Croatia  £                 20.00 £                 40.00 £                 60.00
Cuba  £                 70.00 £               133.33 £               191.67
Cyprus  £                 20.00 £                 40.00 £                 60.00
Czech Republic  £                 20.00 £                 40.00 £                 60.00
Denmark  £                 20.00 £                 40.00 £                 60.00
Djibouti  £                 50.00 £                 95.00 £               137.50
Dominica  £                 70.00 £               133.33 £               191.67
Dominican Republic  £                 70.00 £               133.33 £               191.67
Ecuador  £                 54.17 £               104.17 £               150.00
Egypt  £                 41.67 £                 78.33 £               114.17
El Salvador  £                 70.00 £               133.33 £               191.67
Equatorial Guinea  £                 50.00 £                 95.00 £               137.50
Eritrea  £                 50.00 £                 95.00 £               137.50
Estonia  £                 20.00 £                 40.00 £                 60.00
Ethiopia  £                 50.00 £                 95.00 £               137.50
Fiji  £                 54.17 £               104.17 £               150.00
Finland  £                 20.00 £                 40.00 £                 60.00
France  £                 12.00 £                 15.00 £                25.00
French Guiana  £                 54.17 £               104.17 £               150.00
French Polynesia  £                 54.17 £               104.17 £               150.00
Gabon  £                 50.00 £                 95.00 £               137.50
Georgia  £                 50.00 £                 95.00 £               137.50
Germany  £                 12.00 £                 12.00 £                 25.00
Ghana  £                 50.00 £                 95.00 £               137.50
Greece  £                 20.00 £                 40.00 £                 60.00
Greenland  £                 29.17 £                 54.17 £                 79.17
Grenada  £                 70.00 £               133.33 £               191.67
Guadeloupe  £                 70.00 £               133.33 £               191.67
Guatemala  £                 70.00 £               133.33 £               191.67
Guernsey  £                 10.42 £                 13.33 £                 29.17
Guinea  £                 50.00 £                 95.00 £               137.50
Guinea-Bissau  £                 50.00 £                 95.00 £               137.50
Guyana  £                 54.17 £               104.17 £               150.00
Haiti  £                 70.00 £               133.33 £               191.67
Honduras  £                 70.00 £               133.33 £               191.67
Hong Kong SAR China  £                 41.67 £                 78.33 £               114.17
Hungary  £                 20.00 £                 40.00 £                 60.00
India  £                 41.67 £                 78.33 £               114.17
Indonesia  £                 41.67 £                 78.33 £               114.17
Iran  £                 41.67 £                 78.33 £               114.17
Iraq  £                 50.00 £                 95.00 £               137.50
Ireland  £                 10.42 £                 13.33 £                 29.17
Isle of Man  £                 10.42 £                 13.33 £                 29.17
Israel  £                 50.00 £                 95.00 £               137.50
Italy £                 12.00 £                 15.00 £                 25.00
Jamaica  £                 70.00 £               133.33 £               191.67
Japan  £                 41.67 £                 78.33 £               114.17
Jersey  £                 10.42 £                 13.33 £                 29.17
Jordan  £                 50.00 £                 95.00 £               137.50
Kazakhstan  £                 50.00 £                 95.00 £               137.50
Kenya  £                 50.00 £                 95.00 £               137.50
Kiribati  £                 54.17 £               104.17 £               150.00
Kuwait  £                 41.67 £                 78.33 £               114.17
Kyrgyzstan  £                 50.00 £                 95.00 £               137.50
Latvia  £                 20.00 £                 40.00 £                 60.00
Lebanon  £                 50.00 £                 95.00 £               137.50
Lesotho  £                 50.00 £                 95.00 £               137.50
Liberia  £                 50.00 £                 95.00 £               137.50
Libya  £                 50.00 £                 95.00 £               137.50
Liechtenstein  £                 29.17 £                 54.17 £                 79.17
Lithuania  £                 20.00 £                 40.00 £                 60.00
Luxembourg  £                 20.00 £                 40.00 £                 60.00
Macau SAR China  £                 50.00 £                 95.00 £               137.50
Macedonia  £                 29.17 £                 54.17 £                 79.17
Madagascar  £                 50.00 £                 95.00 £               137.50
Malawi  £                 50.00 £                 95.00 £               137.50
Malaysia  £                 41.67 £                 78.33 £               114.17
Maldives  £                 50.00 £                 95.00 £               137.50
Mali  £                 50.00 £                 95.00 £               137.50
Malta  £                 20.00 £                 40.00 £                 60.00
Marshall Islands  £                 54.17 £               104.17 £               150.00
Mauritania  £                 50.00 £                 95.00 £               137.50
Mauritius  £                 50.00 £                 95.00 £               137.50
Mayotte  £                 50.00 £                 95.00 £               137.50
Mexico  £                 50.00 £                 95.00 £               137.50
Micronesia  £                 54.17 £               104.17 £               150.00
Moldova  £                 29.17 £                 54.17 £                 79.17
Monaco  £                 29.17 £                 54.17 £                 79.17
Mongolia  £                 50.00 £                 95.00 £               137.50
Montenegro  £                 29.17 £                 54.17 £                 79.17
Morocco  £                 50.00 £                 95.00 £               137.50
Mozambique  £                 50.00 £                 95.00 £               137.50
Myanmar [Burma]  £                 50.00 £                 95.00 £               137.50
Namibia  £                 50.00 £                 95.00 £               137.50
Nauru  £                 54.17 £               104.17 £               150.00
Nepal  £                 50.00 £                 95.00 £               137.50
Netherlands  £                 20.00 £                 40.00 £                 60.00
New Caledonia  £                 54.17 £               104.17 £               150.00
New Zealand  £                 41.67 £                 78.33 £               114.17
Nicaragua  £                 70.00 £               133.33 £               191.67
Niger  £                 50.00 £                 95.00 £               137.50
Nigeria  £                 50.00 £                 95.00 £               137.50
Niue  £                 54.17 £               104.17 £               150.00
Northern Mariana Islands  £                 54.17 £               104.17 £               150.00
Norway  £                 20.00 £                 40.00 £                 60.00
Oman  £                 50.00 £                 95.00 £               137.50
Pakistan  £                 41.67 £                 78.33 £               114.17
Palau  £                 54.17 £               104.17 £               150.00
Palestinian Territories  £                 50.00 £                 95.00 £               137.50
Panama  £                 70.00 £               133.33 £               191.67
Papua New Guinea  £                 54.17 £               104.17 £               150.00
Paraguay  £                 54.17 £               104.17 £               150.00
Peru  £                 54.17 £               104.17 £               150.00
Philippines  £                 41.67 £                 78.33 £               114.17
Poland  £                 20.00 £                 40.00 £                 60.00
Portugal  £                 20.00 £                 40.00 £                 60.00
Puerto Rico  £                 70.00 £               133.33 £               191.67
Qatar  £                 50.00 £                 95.00 £               137.50
Réunion  £                 50.00 £                 95.00 £               137.50
Romania  £                 20.00 £                 40.00 £                 60.00
Russia  £                 41.67 £                 78.33 £               114.17
Rwanda  £                 50.00 £                 95.00 £               137.50
Saint Kitts and Nevis  £                 70.00 £               133.33 £               191.67
Saint Lucia  £                 70.00 £               133.33 £               191.67
Saint Vincent and the Grenadines  £                 70.00 £               133.33 £               191.67
Samoa  £                 54.17 £               104.17 £               150.00
San Marino  £                 29.17 £                 54.17 £                 79.17
São Tomé and Príncipe  £                 50.00 £                 95.00 £               137.50
Saudi Arabia  £                 41.67 £                 78.33 £               114.17
Senegal  £                 50.00 £                 95.00 £               137.50
Serbia  £                 20.00 £                 40.00 £                 60.00
Seychelles  £                 50.00 £                 95.00 £               137.50
Sierra Leone  £                 50.00 £                 95.00 £               137.50
Singapore  £                 41.67 £                 78.33 £               114.17
Slovakia  £                 20.00 £                 40.00 £                 60.00
Slovenia  £                 20.00 £                 40.00 £                 60.00
Solomon Islands  £                 54.17 £               104.17 £               150.00
Somalia  £                 50.00 £                 95.00 £               137.50
South Africa  £                 50.00 £                 95.00 £               137.50
South Korea  £                 41.67 £                 78.33 £               114.17
Spain  £                 12.00 £                 15.00 £                 25.00
Sri Lanka  £                 41.67 £                 78.33 £               114.17
Sudan  £                 41.67 £                 78.33 £               114.17
Suriname  £                 54.17 £               104.17 £               150.00
Swaziland  £                 50.00 £                 95.00 £               137.50
Sweden  £                 20.00 £                 40.00 £                 60.00
Switzerland  £                 20.00 £                 40.00 £                 60.00
Syria  £                 50.00 £                 95.00 £               137.50
Taiwan  £                 41.67 £                 78.33 £               114.17
Tajikistan  £                 50.00 £                 95.00 £               137.50
Thailand  £                 41.67 £                 78.33 £               114.17
Tokelau  £                 54.17 £               104.17 £               150.00
Tonga  £                 50.00 £                 95.00 £               137.50
Trinidad and Tobago  £                 70.00 £               133.33 £               191.67
Tunisia  £                 50.00 £                 95.00 £               137.50
Turkey  £                 29.17 £                 54.17 £                 79.17
Turkmenistan  £                 50.00 £                 95.00 £               137.50
Tuvalu  £                 54.17 £               104.17 £               150.00
Uganda  £                 50.00 £                 95.00 £               137.50
Ukraine  £                 20.00 £                 40.00 £                 60.00
United Arab Emirates  £                 41.67 £                 78.33 £               114.17
United States  £                 29.17 £                 54.17 £                 79.17
Uruguay  £                 54.17 £               104.17 £               150.00
Uzbekistan  £                 50.00 £                 95.00 £               137.50
Vanuatu  £                 54.17 £               104.17 £               150.00
Vatican City  £                 29.17 £                 54.17 £                 79.17
Venezuela  £                 54.17 £               104.17 £               150.00
Vietnam  £                 41.67 £                 78.33 £               114.17
Western Sahara  £                 50.00 £                 95.00 £               137.50
Yemen  £                 50.00 £                 95.00 £               137.50
Zambia  £                 50.00 £                 95.00 £               137.50
Zimbabwe  £                 50.00 £                 95.00 £               137.50

 

Delivery Terms and Conditions

All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible by email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. For security reasons, overseas orders will only be delivered to the cardholder's billing address. Overseas orders, delivered outside the United Kingdom and Europe may be subject to local duty and customs taxes. In this case, our goods are supplied DDU (delivery of duty unpaid). This means that Osmio is responsible for making a safe delivery of goods to a named destination, paying all transportation expenses but not the duty. Osmio bears the risks and costs associated with supplying the good to the delivery location, where the buyer becomes responsible for paying the duty and other customers clearing expenses. 

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must contact us to obtain a return authorisation before sending goods back. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. If the goods are in re-saleable condition, we will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also either arrange for the damaged goods to be collected or, if appropriate, kindly request that you return them to us and we will pay you the cost of the return postage. Please contact us by email and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us.

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@osmio.biz