Osmio Zero Reverse Osmosis Replacement Filters Pack - All Questions
Hi. I was wondering if you know when you will have these back in stock?
Thanks Paul
Thanks Paul
Question by: Paul wood on 5 Dec 2021, 08:37
We are hoping this Wednesday.
Answer by: Mark Kent (Admin) on 6 Dec 2021, 13:26
Will these last longer in hard water area than the normal filters?
Question by: Marko Laivamaa on 5 Dec 2021, 12:47
Yes because they have polyphosphate in the carbon it will help with the build up of scale inside the filter itself.
Answer by: Mark Kent (Admin) on 6 Dec 2021, 13:23
Good morning,
We have an Osmio0 reverse osmosis machine. The red light of maintenance is now always on and the engine does not stop (you can hear its sound for very long time).
Is there anything that we can do to fix that?
Thank you for your help.
Mercedes
We have an Osmio0 reverse osmosis machine. The red light of maintenance is now always on and the engine does not stop (you can hear its sound for very long time).
Is there anything that we can do to fix that?
Thank you for your help.
Mercedes
Question by: Mercedes Ramírez on 29 Oct 2022, 12:21
Please do the following:
- Dispense all water from the system (1 x long press or 3 short presses) - the filtering light will come on
- time how long it takes for the filtering light to go off.
- if your filtering take less than 13 min and filters were changed during last 6 months - reset the maintenance light as per manual 5.2.3
- If your filters were not changed during last 6 months - change filters, then do a reset
- or filtering takes over 13 minutes - get in touch with customer service team info@osmiowater.co.uk
- Dispense all water from the system (1 x long press or 3 short presses) - the filtering light will come on
- time how long it takes for the filtering light to go off.
- if your filtering take less than 13 min and filters were changed during last 6 months - reset the maintenance light as per manual 5.2.3
- If your filters were not changed during last 6 months - change filters, then do a reset
- or filtering takes over 13 minutes - get in touch with customer service team info@osmiowater.co.uk
Answer by: Irina Orlenko (Admin) on 31 Oct 2022, 11:00
Q1 - What exactly causes the "maintenance" light to come on? How does Osmio Zero detect that it is time to change the filters?
Q2 - Should the filters be replaced every 6 months even if the "maintenance" light has not come on? (in my case the light has come on only after 1 year. Mine is a single person household so the usage of the Osmio Zero is lower than that of a household with more people.)
Q3 - Can Osmio Zero be used with the "maintenance" light on for 2-3 weeks? Or is it necessary to change the filters right away? The filter is dispensing water without any issues. And when measured with a TDS meter it shows a reading of ~80 when usually it is ~50 so it still seems to be working well.
Thank you.
Q2 - Should the filters be replaced every 6 months even if the "maintenance" light has not come on? (in my case the light has come on only after 1 year. Mine is a single person household so the usage of the Osmio Zero is lower than that of a household with more people.)
Q3 - Can Osmio Zero be used with the "maintenance" light on for 2-3 weeks? Or is it necessary to change the filters right away? The filter is dispensing water without any issues. And when measured with a TDS meter it shows a reading of ~80 when usually it is ~50 so it still seems to be working well.
Thank you.
Question by: Russell on 17 Nov 2022, 22:29
Q1: It measures litres and TDS. The Maintenance light will come on every 2000 litres so thats why you need to do the reset process to reset it to 0, so the system knows it has new filters. The light will also come on if there is a TDS problem with the drain line which indicates membrane needs changing
Q2: Yes we recommend everyone to change the filters every 6 months, but if the system is used in soft water areas with a lower TDS then the membrane itself can last longer. TDS only measures electrical conductivity not gasses, so bare in mind that carbon absorbs gasses like a sponge, and there is no way to detect when that capacity is full, so its better to implement a planned changing routine every 6 months.
Q3: It depends for what reason the light is on, for example could be because it was never reset. If you reset and it comes back on right away or soon after, it means it needs attention, so filter changing and descaling.
Q2: Yes we recommend everyone to change the filters every 6 months, but if the system is used in soft water areas with a lower TDS then the membrane itself can last longer. TDS only measures electrical conductivity not gasses, so bare in mind that carbon absorbs gasses like a sponge, and there is no way to detect when that capacity is full, so its better to implement a planned changing routine every 6 months.
Q3: It depends for what reason the light is on, for example could be because it was never reset. If you reset and it comes back on right away or soon after, it means it needs attention, so filter changing and descaling.
Answer by: Irina Orlenko (Admin) on 22 Nov 2022, 09:46
I need to get some of the pre filters for spare in my on counter water filter /heater it’s the filters that go in the bottom of the tank white in colour with 1to12 printed on top they are blocking whilst the remainder are working well seeing as I have London water they seem to block quite quickly I would like 4of them if you can please happy new year Andy
Question by: Andrew watson on 13 Jan 2023, 00:49
Happy New Year Andy, the sediment filter in the supply tank is not usually a filter prone to blockage, these should last the full 6 months. May I please ask you email us at info@osmiowater.co.uk then we can help troubleshoot your filter blockage issues.
Answer by: mark burness (Admin) on 13 Jan 2023, 12:00
Following question from Mercedes Ramirez, I don't have the manual anymore, could you please explain how to reset the maintenance light as per manual 5.2.3?
Many thanks
Chloe
Many thanks
Chloe
Question by: Chloe on 25 Aug 2023, 20:53
The manuals is always available online under the Files section
Answer by: Irina Orlenko (Admin) on 28 Aug 2023, 11:20